Privacy Policy

Introduction

Fleuve Doré ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our Montreal vehicle collection services and website.

This policy applies to information collected through our website, during arrangement consultations, and throughout service delivery along Quebec's St. Lawrence corridor. By engaging our services or using our website, you consent to the practices described in this policy.

Information We Collect

Contact Information

We collect personal contact details when you inquire about or arrange our services:

• Full name and title
• Email address
• Telephone number
• Mailing address
• Company name and position (for business engagements)

Engagement Information

To coordinate transportation arrangements, we collect:

• Engagement dates and duration
• Delivery and return locations
• Vehicle preferences and requirements
• Itinerary details (for weekly passages and pilot services)
• Special accommodation requests
• Purpose of engagement (business, cultural, personal)

Payment Information

Financial information necessary for processing arrangements:

• Credit card details (processed through secure payment processors)
• Billing address
• Payment history and transaction records

Website Usage Data

Technical information automatically collected when you visit our website:

• IP address and geographic location
• Browser type and version
• Device information
• Pages viewed and time spent
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

Communication Records

We maintain records of communications with clients:

• Email correspondence
• Phone call notes
• Consultation documentation
• Feedback and satisfaction surveys
• Modification requests and coordination notes

Legal Basis for Processing

We process personal information based on the following legal foundations:

Consent

You provide explicit consent when inquiring about services, arranging engagements, or using our website. Consent may be withdrawn at any time by contacting [email protected].

Contract Fulfillment

Processing is necessary to perform our contractual obligations—coordinating vehicle access, managing arrangements, providing services you have engaged.

Legitimate Interest

We have legitimate business interests in processing certain information for service improvement, fraud prevention, and operational management, balanced against your privacy rights.

Legal Obligation

Some processing is required to comply with Canadian legal obligations, including tax regulations, commercial vehicle requirements, and consumer protection laws.

How We Use Your Information

Personal information collected serves the following purposes:

Service Provision

• Coordinating vehicle delivery and return arrangements
• Managing engagement schedules and modifications
• Assigning dedicated coordinators for weekly passages
• Providing pilot service navigation and itinerary planning
• Addressing questions and support needs during engagements

Communication

• Responding to inquiries and consultation requests
• Confirming arrangements and providing documentation
• Sending pre-engagement preparation updates
• Addressing coordination modifications and questions
• Following up on completed engagements

Improvement and Analysis

• Analyzing engagement patterns to enhance coordination
• Evaluating service quality through satisfaction data
• Identifying areas for operational refinement
• Understanding Montreal market needs and preferences
• Developing new service offerings aligned with demand

Security and Compliance

• Preventing fraud and unauthorized access
• Maintaining records for legal and regulatory compliance
• Protecting our legitimate business interests
• Ensuring transportation safety and vehicle security
• Addressing legal claims or disputes if they arise

Data Retention

We retain personal information for periods determined by the following criteria:

Active Client Relationships

Information for clients with ongoing or recent engagements is retained for the duration of the relationship plus three years to support potential repeat arrangements and service continuity.

Completed Engagements

Records of completed arrangements are maintained for seven years to comply with Canadian commercial record-keeping requirements and to address any delayed claims or disputes.

Inquiries Without Arrangement

Contact information from inquiries that do not proceed to arranged engagements is retained for two years, then deleted unless you request earlier removal.

Marketing Communications

If you have consented to marketing communications, your contact information is retained until you withdraw consent or request removal from our communications list.

At the end of applicable retention periods, personal information is securely deleted or anonymized. Some aggregated, non-identifiable data may be retained indefinitely for statistical and analytical purposes.

Data Protection Measures

We implement comprehensive security measures to protect personal information:

Technical Safeguards

• Encryption of data in transit using TLS/SSL protocols
• Secure storage of sensitive information in encrypted databases
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure backup procedures with encrypted storage

Administrative Controls

• Access to personal information limited to authorized personnel
• Role-based access controls restricting data visibility
• Confidentiality agreements with all team members
• Regular privacy and security training for staff
• Documented policies and procedures for data handling

Physical Security

• Secure facilities with controlled access
• Locked storage for physical records
• Secure disposal procedures for outdated materials
• Visitor logs and access monitoring

Breach Response

In the unlikely event of a data breach affecting personal information, we will:

• Investigate and contain the breach immediately
• Assess the nature and scope of affected information
• Notify affected individuals without undue delay
• Report to relevant authorities as required by law
• Take corrective measures to prevent future incidents

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

Request confirmation of what personal information we hold about you and receive a copy of that information. We will respond to access requests within 30 days.

Right to Rectification

Request correction of inaccurate or incomplete personal information. We will update records promptly upon verification of corrections.

Right to Erasure

Request deletion of your personal information, subject to our legal obligations to retain certain records. We will honor deletion requests except where retention is legally required.

Right to Restrict Processing

Request limitation of how we process your information in certain circumstances, such as while disputing accuracy or during assessment of legitimate processing grounds.

Right to Data Portability

Receive your personal information in a structured, commonly used format and have it transferred to another service provider where technically feasible.

Right to Object

Object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.

Right to Withdraw Consent

Withdraw previously given consent for processing at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, contact [email protected] with your request. We may require verification of your identity before processing requests affecting personal information.

Third-Party Services

We work with select third-party service providers who process personal information on our behalf:

Payment Processors

Secure payment processing services handle credit card transactions. Payment information is transmitted directly to processors using encryption, and we do not store complete card details on our systems.

Analytics Providers

Website analytics services help us understand how visitors interact with our site. These providers may collect usage data, but we configure services to anonymize IP addresses and limit data collection.

Communication Tools

Email and messaging platforms facilitate our communications with clients. These providers process communication content solely to deliver messages and do not use information for their own purposes.

Hosting Services

Website hosting and database services store our digital information. These providers are located in Canada and subject to Canadian data protection laws.

All third-party service providers are carefully selected based on their security practices and commitment to data protection. We maintain written agreements with processors that establish their obligations to protect personal information and limit use to purposes we specify.

International Data Transfers

Fleuve Doré operates primarily within Quebec, Canada. Personal information is generally stored and processed within Canada on servers subject to Canadian privacy laws.

In limited circumstances, information may be accessed by service providers with operations outside Canada. When international transfers occur, we ensure appropriate safeguards are in place:

• Adequacy determinations recognizing equivalent privacy protection
• Standard contractual clauses establishing data protection obligations
• Binding corporate rules for multinational service providers
• Your explicit consent where required by law

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. For detailed information about our cookie practices, including types of cookies used and how to manage preferences, please review our Cookie Policy.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated through:

• Prominent notice on our website
• Email notification to active clients
• Updated "Last Updated" date at the top of this policy

We encourage periodic review of this policy to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of revised practices.

Privacy Inquiries

For questions about this Privacy Policy, our data practices, or to exercise your privacy rights, please contact:

We will respond to privacy inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.